Terms and Conditions
Welcome to Cetaphill.lk. These Terms and Conditions explain the rules for using our website and purchasing products from us. By accessing our website, creating an account, or placing an order, you agree to follow these Terms and Conditions.
1. Use of Our Website
You agree to use Cetaphill.lk only for lawful purposes. You must not use our website in a way that may damage the website, interrupt service, misuse customer data, attempt unauthorized access, or violate any applicable law.
You are responsible for ensuring that any information you provide to us, including your name, phone number, email address, billing details, and delivery details, is accurate and complete.
2. Customer Accounts
When creating an account on our website, you are responsible for keeping your login details secure. Any activity carried out through your account will be treated as your responsibility unless you notify us immediately about unauthorized access or misuse.
3. Product Information
We try our best to display accurate product names, descriptions, images, prices, availability, ingredients, usage information, and product details. However, product packaging, size, appearance, ingredients, labels, or details may slightly vary depending on supplier updates, screen settings, product batches, or brand changes.
Product information provided on Cetaphill.lk is for general guidance only and should not be considered medical advice. Customers are encouraged to read product labels, usage directions, warnings, and ingredient lists before using any skincare or personal care product.
If we discover an error in a product description, price, stock availability, or other information, we reserve the right to correct the error, update the product page, cancel the order, or contact the customer before processing the order.
4. Pricing and Availability
All product prices listed on Cetaphill.lk are subject to change without prior notice. Product availability may change depending on stock levels, supplier availability, or demand. Adding a product to your cart does not guarantee availability until the order is confirmed.
5. Orders
When you place an order through our website, you are making a request to purchase the selected product or products. We reserve the right to accept, reject, cancel, or request additional verification for any order due to stock issues, payment issues, incorrect information, delivery limitations, or suspected fraudulent activity.
6. Payments
You agree to provide valid and accurate payment information when placing an order. If payment is not completed, fails, is reversed, or is suspected to be unauthorized, we may delay or cancel the order.
Online payments may be processed through trusted third-party payment service providers. Cetaphill.lk is not responsible for delays, failures, or issues caused by payment provider systems, bank systems, or incorrect payment details submitted by the customer.
7. Delivery
We aim to deliver orders as quickly as possible. Delivery times may vary based on product availability, customer location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
Customers must provide a complete and accurate delivery address and reachable phone number. Cetaphill.lk will not be responsible for delays or failed deliveries caused by incorrect customer information or the customer being unavailable to receive the order.
8. Order Cancellation
Customers may request order cancellation before the order is dispatched. Once an order has been dispatched or handed over to a delivery partner, cancellation may not be possible. If cancellation is approved, any refund will be processed according to our Refund Policy.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled according to our Refund Policy. Customers are encouraged to read the Refund Policy before placing an order.
10. Skincare and Product Use
Customers are responsible for checking whether a product is suitable for their skin type, concerns, allergies, or personal requirements before use. We recommend performing a patch test before using any new skincare or personal care product.
Cetaphill.lk will not be responsible for skin reactions, allergies, irritation, or other issues caused by product misuse, unsuitable product selection, failure to follow usage instructions, or individual sensitivity to ingredients.
11. Promotions and Discounts
Promotions, discount codes, special offers, and sale prices may be available for a limited time only. We reserve the right to modify, cancel, or end promotions at any time without prior notice.
12. Intellectual Property
All website content, including logos, images, graphics, product layouts, text, banners, design elements, and website structure, belongs to Cetaphill.lk or its respective content owners. You may not copy, reproduce, modify, distribute, or use our website content without permission.
13. Limitation of Liability
Cetaphill.lk will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website, delays, product availability issues, website errors, delivery delays, third-party service issues, or customer misuse of products.
14. Changes to These Terms
We may update or change these Terms and Conditions at any time. Updated terms will be posted on this page. Continued use of the website after changes are published means you agree to the updated terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us using the details below:
Cetaphill.lk
Phone: 071 169 0564
WhatsApp: 071 169 0564
Email: info@cetaphill.lk
Business Hours: Open 24 Hours